Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is also required.

To start a return, please contact us at support@noventradrive.com

Please note that all return requests must be approved before they can be processed. Once your return is approved, we'll provide you with detailed return instructions. Items returned without prior authorization will not be accepted.

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

If you have any questions about returns, feel free to contact us at support@noventradrive.com

Damages and Issues

Please inspect your order upon arrival. If your item is damaged, defective, or you receive the wrong product, contact us immediately so we can resolve the issue as quickly as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products
• Personal care products
• Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also non-returnable.

If you're unsure whether your item qualifies for a return, please contact us before submitting a request.

Exchanges

The fastest way to exchange an item is to return the original item after your return has been approved and place a new order for the desired product.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at support@noventradrive.com

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.